Replacement and return policy

Ensuring the safety of the shipment

The Proland Store team shows great interest in packaging the products requested by customers, but if the product arrives to you in a damaged or incomplete condition or is a different product than your order, the store bears full responsibility for that. We bear the responsibility of returning the value of the product or counting it to you as a balance in your account in the store. This is when you contact us within a maximum of two days of receiving the shipment

The customer has no right to return purchases except in the following cases

In case there is an error in the products

If the products are damaged

If the products differ from what is mentioned on the platform

Product quality assurance

Proland Store confirms that all products sold are original and in excellent condition. If there are comments on the quality of the product, please contact customer service within a maximum period of two days, and we will be happy to return the value of the product or calculate it as a balance in your account in the store

Cancelling order

If you wish to modify or cancel your order, we can modify or cancel the order as long as it is inside our warehouse and before shipping it. After the order is shipped, you cannot modify or cancel your order

Return or exchange the product

If there is no error or defect in the product, but you no longer want it for some reason, we will be happy to serve you by returning the product when you contact us within a maximum period of two days, but the store will not bear the shipping and return costs. This excludes snacks in general. We apologize for returning or exchanging them

The product to be exchanged or returned must be unused and in its original condition and must be in a condition that can be resold. Used products or products with damaged packaging will not be received as returned merchandise

The balance will be added or the amount will be returned to your bank account after receiving and verifying the shipment

Return value

  If payment is made via bank or credit cards, the amount will be returned to the same card with which the purchase was made

  If the payment is in cash upon receipt, the beneficiary"s IBAN number will be requested at a local bank and we will transfer the amount to the account. Proland Store will not be responsible for the customer"s error if a correct account number is not attached

  The amount will be refunded within 7-14 days from the date of the return request